UnitedHealthcare Individual & Family Plans Agent Notifications Program Texting Terms and Conditions

These Texting Terms and Conditions apply when you opt-in to receive text messages from us1. Text messaging may include one-time or recurring texts related to the UnitedHealthcare Individual and Family Plans (“IFP”) Agent Notifications program, including:

• Operational updates. Messages may include important information regarding Individual and Family Plan operational updates and updates regarding the Exchange Marketplace.
• Events and Agent-specific announcements. Messages may include information regarding Individual and Family Plan events and announcements specific to your relationship with Individual and Family Plans.
• Consumer and Member payments. Messages may include notifications about consumer status of payments, including first premium/binder payment and member reporting notifications.
• Agent programs. Messages may include information about Agent incentive and bonus programs when available.
• Benefit and plan information. Messages may include information about Individual and Family products, plans and network.

When you opt-in to receive texts, we will send you a message to confirm your signup. Text “IFP” to 90947 to receive IFP Agent Notifications. Message and data rates may apply. You will receive up to 5 messages per month.

We both agree that the only way to end text messages from UnitedHealthcare IFP Agent Notifications program is to reply or text “STOP” to 90947.

After you text “STOP” to us, we will send you a message to make sure that you no longer want to get text messages from UnitedHealthcare IFP Agent Notifications program. After this, you will no longer get text messages from the UnitedHealthcare IFP Agent Notifications texting program. If you want to join again, just sign up as you did the first time, and we will start sending text messages to you.

You may text “HELP” to 90947 for help from the UnitedHealthcare IFP Agent Notifications program. Text messages may be sent to your mobile number using an automatic dialing system. Message and data rates may apply. Text messaging may not be available from all carriers.

We do not guarantee the successful delivery of text messages by your wireless provider. Messages sent by text may not be delivered if the mobile device is not in range of a transmission site or if the network is down. Factors beyond the power of wireless carriers may get in the way of message delivery. This may include the terrain, how close you are to buildings, foliage, weather, and your equipment. We and your wireless provider will not be liable for losses or damages that come from:

• a message not delivered, a message delivered late, or
• a message that goes to the wrong number; or
• inaccurate or incomplete content in a text message. 

We are not liable for your use or reliance on the content of any text message.

We can deliver messages to the following mobile phone carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

T-Mobile is not liable for delayed or undelivered messages.

If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

These Terms of Use are governed by Minnesota law, without reference to its rules regarding choice of law.

Privacy & Security
Please update us right away if your mobile number changes. It is your responsibility to give a correct mobile number and to update any changes. If you don’t give us your new mobile number, we are not responsible for any text message sent to the wrong number.

We recommend you use a password to open your mobile device. Text messages may include protected health information (PHI). Since text messaging is unencrypted, there is a risk that this PHI could be intercepted or viewed by third parties, including others who look at your device. When you choose to get text messages from us, you do so at your own risk. The use and disclosure of PHI in text messaging may be governed by other privacy notices, including applicable HIPAA Notice of Privacy Practices.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you have questions about the texting services provided by the IFP Agent Notifications program, contact the Producer Help Desk by emailing acabrokersupport@uhc.com or toll-free at 1-866-235-4095.

If you have any questions regarding privacy, please read our privacy policy.

Footnotes

1. We and Us means United HealthCare Services, Inc. and/or Optum, Inc. and their affiliated companies

Questions about the Texting Terms of Use

What type of text messages will I get?
Text messages may include one-time or recurring texts. These messages may include information about IFP benefits and plan information, products, operations or tools.

How often will you send texts and how many will I get?
Up to 5 messages per month.

What if my mobile number changes?
If your mobile number changes, you will need to opt-in with your new number to receive text messages from the program. If you don’t opt-in with your new mobile number, we are not responsible for any text message sent to the wrong number.

I signed up for texts, but I did not get one. Why not?
Text messaging may not be available from all wireless providers. You may not get a message if your wireless network is down, or you are not within a service range. We are not responsible for losses or damages because a text is not delivered, or it’s delayed.