UnitedHealthcare Individual & Family Plans Agent Notifications Program Texting Privacy Policy

Introduction

We recognize that the privacy of your personal information is important. The purpose of this policy is to let you know how we handle the information collected through the use of the UnitedHealthcare Individual and Family Plans (“IFP”) Agent Notifications program. By opting in to receive text messages from us, you agree to this Privacy Policy.

Collection of Information

We collect the phone number you provide when signing up for the UnitedHealthcare IFP Agent Notifications program. When you send messages to 90947, we will also collect your messaging history and any information included in those messages.

Sharing Personal Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. This includes affiliate or business partners. The opt-in is not transferable to another party involved in their process.

Security

Please update us right away if your mobile number changes. It is your responsibility to give a correct mobile number and to update any changes. If you don’t give us your new mobile number, we are not responsible for any text message sent to the wrong number.

We recommend you use a password to open your mobile device. Text messages may include protected health information (PHI). Since text messaging is unencrypted, there is a risk that this PHI could be intercepted or viewed by third parties, including others who look at your device. When you choose to get text messages from us, you do so at your own risk. The use and disclosure of PHI in text messaging may be governed by other privacy notices, including applicable HIPAA Notice of Privacy Practices.

No mobile information (text messaging originator opt-in data and consent) will be shared with third parties/affiliates/business partners for marketing/promotional purposes.  The opt-in is not transferable to another party involved in the process.

Changes to this Privacy Policy

We may change this policy. If we do so, such change will appear on this page of our website. We will also provide appropriate notice and choices to you, on this website and in other appropriate locations, based on the scope and extent of changes. You may always visit this policy to learn of any updates.

Effective Date

The Effective Date of this Privacy Policy is January 2023.

Contact Us

If you have questions about the texting services provided by the IFP Agent Notifications program, contact the Producer Help Desk by emailing acabrokersupport@uhc.com or toll-free at 1-866-235-4095.